Unless otherwise stated, we typically offer a 12-month warranty on all products. Some products come with an extended warranty.Please refer to the product list for the warranty period. User misuse or damage during shipping is not covered by our warranty.For better service and a quicker resolution time, please assist our team by providing the following information for any warranty claims:Please include the following details in the initial claim email:
Order number
Manual with missing parts indicated (if applicable)
Images/Video clearly showing goods in the original packaging (applicable for Change of Mind)
NOTE: All images and videos must be attached to emails in an appropriate size. We will not be able to make a clear assessment from image thumbnails.Please do not dispose of items before contacting us. We may ask for the return of the items to inspect.No refunds will be given if the item is disposed of before the claim is filed.In the event of a recall, we will advise you of the procedure.
Change of Mind Refund Requests:
The customer will be charged for return shipment and an additional 20% of the product price (handling fee)We do not accept change of mind refund requests for:
Health and Safety products.
Products that are opened (i.e. are not in their original packaging).
Otherwise, we only consider a Change of mind refund request if this is made within 12 days after the item is delivered to the customer.Some Suppliers’ products are subject to a different change of mind policy to that contained in this Warranty Policy,others may have different policies from time to time and therefore as we may consider a change of mind, we cannot always guarantee it.All items returned because of incorrect or incomplete delivery information will be treated as a change of mind return, including items Returned to Sender due to being unclaimed.You must consult with us about any change of mind refund request. Please do not return the product to us without our prior consultation. If no consultation has occurred, a refund will not be provided.Please send us an email at support@globalestore.com.au, with the pictures or video (or an acceptable quality) that shows the condition of the received product and an explanation about why you would like to return the product, and if the item is eligible for a refund. When a change of mind request is accepted:
You have been provided with the return label, we will refund the item price and the shipping fee minus return postage and a restocking fee of 20% of the item price and the shipping fee; or
If you have not been provided with the return label, we will refund the item price and the shipping fee minus a restocking fee of 20% of the item price and the shipping fee; and/or
If you change your mind before the item is received and requires the action of Return to Sender (RTS), we will refund the item price and the shipping fee minus a restocking fee of 20% of the item price and the shipping fee. A refund for RTS will be provided after the item is received at the supplier’s warehouse facility.
To complete your return, we may require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@globalestore.com.au.
Sale items
Only regular-priced items may be refunded. Sale items may not be refunded. If feasible for us we may offer you a Store Credit.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, please contact at support@globalestore.com.au and we will provide you our supplier’s return address.
You will be responsible for paying for your own shipping costs for returning your item.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@globalestore.com.au for questions related to refunds and returns.
